"There were millions of consumers coming to our website and we could count on two hands those who tapped telemedicine," Kharraz said.ĭuring the height of the pandemic and lockdowns, that reached 40%, but for most medical specialties, telehealth remains less than 10% of volume. Zocdoc had telehealth as an offering even before Covid, but demand was very low. "We went from mostly in person to offering a hybrid market, and we have certainly evolved," Kharraz said, but the problem for the health-care consumer has remained a constant.
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